Dealing with difficult people for rookies :
Kay, Frances.
Dealing with difficult people for rookies : from rookie to expert in a week / Frances Kay. - London : Marshall Cavendish, 2010. - 168 p. : ill. ; 24 cm.
Includes index.
This is a practical guide for understanding and dealing with the wide range of characters you meet in your working life.
9780462099781
Interpersonal relations.
Psychology, --Industrial.
Problem employees.
650.13 KAY
Dealing with difficult people for rookies : from rookie to expert in a week / Frances Kay. - London : Marshall Cavendish, 2010. - 168 p. : ill. ; 24 cm.
Includes index.
This is a practical guide for understanding and dealing with the wide range of characters you meet in your working life.
9780462099781
Interpersonal relations.
Psychology, --Industrial.
Problem employees.
650.13 KAY