Managing difficult, frustrating, and hostile conversations : strategies for savvy administrators /
Kosmoski, Georgia J.
Managing difficult, frustrating, and hostile conversations : strategies for savvy administrators / Georgia J Kosmoski, Dennis R Pollack - Thousand Oaks, Calif. : Sage Publications, 2000. - xii, 108 p. : 24 cm.
Includes bibliographical references.
Identifies, through a study of school administrators, strategies for defusing hostile conversations between adults.
0803968086 (alk. paper) 9780803968097
Conflict management--United state.
School administrators--United state.
Aggressiveness--United state.
371.5 KOS
Managing difficult, frustrating, and hostile conversations : strategies for savvy administrators / Georgia J Kosmoski, Dennis R Pollack - Thousand Oaks, Calif. : Sage Publications, 2000. - xii, 108 p. : 24 cm.
Includes bibliographical references.
Identifies, through a study of school administrators, strategies for defusing hostile conversations between adults.
0803968086 (alk. paper) 9780803968097
Conflict management--United state.
School administrators--United state.
Aggressiveness--United state.
371.5 KOS