TY  - BOOK
AU  - Kay, Frances.
TI  - Dealing with difficult people for rookies: from rookie to expert in a week 
SN  - 9780462099781
U1  - 650.13 KAY 
PY  - 2010///
CY  - London :	
PB  - Marshall Cavendish,	
KW  - Interpersonal relations.
KW  - Psychology,
KW  - Industrial.
KW  - Problem employees
N1  - Includes index
N2  - This is a practical guide for understanding and dealing with the wide range of characters you meet in your working life

ER  -