TY - BOOK AU - Egan,Gerard TI - The skilled helper: a problem-management approach to helping SN - 9780534349486 U1 - 158.3 EGA PY - 1998/// CY - Pacific Grove, Calif. PB - Brooks/Cole KW - Counseling psychology KW - Helping behavior N1 - Includes bibliographical references and index N2 - The book leads readers step-by-step through the counseling process. It uses a practical, three-stage model that drives client problem-managing and opportunity-developing action and helps master the steps of the helping model. The book contains new information on communication skills and client handling and on using internet for online helping and allied literatures ER -