TY  - BOOK
AU  - Evans, David. R.
AU  - Hearn,Margaret T.
AU  - Uhlemann,Max R.
AU  - Ivey,Allen E.
TI  - Essential interviewing: a programmed approach to effective communication 
SN  - 0534558488
U1  - 158.39 EVA 
PY  - 2004///
CY  - Australia, Belmont, CA
PB  - Thomson-Brooks/Cole
KW  - Interviewing
KW  - Programmed instruction
KW  - Interpersonal communication
KW  - Communication
N1  - Includes bibliographical references (p. [289]) and index
N2  - From building rapport to facilitating change in both cooperative and resistant clients, this book guides readers step by step through each component of the complex process of effective professional/client communication
ER  -