TY  - BOOK
AU  - Kosmoski,Georgia J.
AU  - Pollack,Dennis R.
TI  - Managing difficult, frustrating, and hostile conversations: strategies for savvy administrators 
SN  - 0803968086 (alk. paper)
U1  - 371.5 KOS 
PY  - 2000///
CY  - Thousand Oaks, Calif.
PB  - Sage Publications
KW  - Conflict management
KW  - United state
KW  - School administrators
KW  - Aggressiveness
N1  - Includes bibliographical references
N2  - Identifies, through a study of school administrators, strategies for defusing hostile conversations between adults.


ER  -