Includes bibliographical references ) and index.

Emotional intelligence is increasingly being recognised as a key determinant to professional success in today's high stress environment. This fourth, thoroughly revised, edition of a highly acclaimed book is an essential guide to recognise, understand and manage emotions.
Table of Contents:

List of Tables and Figures
Preface to the Current Edition
Preface to the First Edition
Emotional Intelligence: The Concept
Emotional Intelligence and Your Personality
Emotional Intelligence and intererpersonal Relations
Know How Emotions Affect Physical Health
Emotional Skills That Managers Should Learn
Know Your EQ: Emotional Quotient Test
References and Select Bibliography
Index